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Accepted
rjt
Asked: 2016-06-22 14:35:27 +0800 CST

Win2012r2 Services Recovery Tab documenation refuses to launch

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Services Recovery Tab Help will not launch.

[Windows Services.msc "**Help me set up recovery actions**" results in "An internal error occurred (INVALID_HANDLE)"]Windows Services.msc "Help me set up recovery actions" results in "An internal error occurred (INVALID_HANDLE)"[1]

On the "Recovery" tab in Windows Services.msc, clicking on
"Help me set up recovery actions"
results in
"An internal error occurred (INVALID_HANDLE)"

Original title was "Win2012r2 Services Recovery Tab Help refuses to ... well HELP." was rejected because the word help was in the title.

(Nor will the C:\APPS\PrintFailures.bat batch file show any evidence that is was launched.)

windows-service remote-desktop-services batch-file troubleshooting windows-server-2012-r2

2 Answers

  1. Best Answer

    I see the same error on any Server 2012 R2 I checked, but I also see it on Windows 10 and Windows Server 2016 TP5. So I think there is no problem with your installation, it's a bug in the OS that nobody cares to fix.

    The help file that is suppose to be opened is:

    %SystemRoot%\Help\Mui\0409\sys_srv.chm

    but that file doesn't seem to exist on Server 2012 R2 or newer. Even copying it from a 2008 R2 server doesn't help.

    In my experience the help links in newer Windows versions are often broken, just use Google or Bing.

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  2. You have some antivirus on the system without the proper exclusions. Use defender or configure the exclusions properly.

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