What are the top N tools / methodologies used to diagnose and repair network issues?
Given a LAN, for example, where users are able to consistently ping an outside server, but any data intensive connections are flaky; how would you begin solving the network issues?
I imagine issues like congestion, bandwidth constraints, throughput constraints, etc. are all factors, but I don't know how to diagnose those issues.
I'm especially interested in LAN environments (rather than WAN)