The title isn't explanatory enough but I can't explain it better.
I want to setup a call-center using elastix which would have the following feature:
Suppose bob(client) calls the center and Alice(employee) picks up the phone when that happens I want Bob's client information to appear on Alice's screen and when the call gets forwarded I want Bob's information to also get forwarded.
I know how to do the plain call-forwarding part and I know that the info part needs a Crm to get done(probably sugar or vtiger) but I don't know a thing about crms and I couldn't find any guide containing what I'm looking for online
any help would be appreciated, Thank you in advance