Our company has three offices, and the main one is having problems with Outlook clients (both 2010 and 2013) unable to connect to hosted exchange server on MessageSteam. They spend a while "trying to connect" and then drop to "disconnected". The clients stopped connecting about 4pm yesterday (Tues 9th Feb) and are still offline this morning.
What we have tried so far:
- restarted Outlook
- restarted PC
- set to "offline" then set back to online
- installed windows updates
- checked DNS resolution: server https://cas.messageexchange.com/ is resolving fine
- checked service status on the MessageStream site (no issues) - it works at other locations
- a phone on wifi can't connect to Exchange, but on gsm network it can connect
- restarted the router
- restarted the local server that hosts DHCP, DNS
So now I've run out of ideas for things to check. Suggestions as to how to diagonose the problem are most welcome.