We get the message “TTL expired in transit” when we try to ping to a server in a different network segment. When we run tracert, 4 ip addresses repeat themselves indefinitely:
14 60 ms 59 ms 60 ms xxx.xxx.xxx.2
15 83 ms 81 ms 82 ms xxx.xxx.xxx.128
16 75 ms 80 ms 81 ms xxx.xxx.xxx.249
17 81 ms 78 ms 80 ms xxx.xxx.xxx.250
18 82 ms 80 ms 77 ms xxx.xxx.xxx.2
19 102 ms 101 ms 100 ms xxx.xxx.xxx.128
20 101 ms 100 ms 98 ms xxx.xxx.xxx.249
21 97 ms 98 ms 99 ms xxx.xxx.xxx.250
...
What are the basic steps for troubleshooting this error?