Dan Hanly's questions

I have a VPS Server running WHM 11.36.0 (build 14) and CENTOS 6.4 x86_64 xenpv – control

I have a number of accounts on my server and whenever I make a request to one of them, the request takes a good few seconds to establish. When transfers have connected, it's fast, but it's that initial 20 seconds of 'nothing happening' that's worrying me.

We make heavy use of our VPS in my organisation and I can't really afford for slowdown.

Does anyone have any idea why this is happening?
I'm not very technically experienced with servers (I'm a software guy) so I'm not sure how to configure servers correctly, to me, it looks like a DNS error, but I have no idea how to debug or repair these issues! Can anyone help?

Here are two websites of which currently experience this 'hang' -

• http://directhealthcareservices.co.uk/
• http://sparebrainmanagementsupport.com/

UPDATE:

I've spoken to my VPS hosts, and the official line is that the hang is caused by my local DNS rather than the DNS of the server - but obviously, this issue is only occurring when trying to access an account on our own server and nowhere else on the web.

To test this, I changed my local DNS to 8.8.8.8 and 8.8.4.4 and then repeated this change on our router. There doesn't seem to be any change in behaviour at all.

I'm desperate to get this resolved but as yet, to no avail!

I migrated my website to a new server recently.
The server administrator mentioned that the website uses a large amount of memory.

I didn't have FTP access at the time, so on my test server version (the original before migration) which was still active, I ran memory_get_usage() in my template to output it to the page. This outputted a value equal to about 27.5M, which is within regulations.

In the meantime, I went through the live version and disabled any modules that I didn't need (installed a few during development that I no longer need) and turned off 'Rebuild Theme Registry on Page Load', but the live server admin still reported it being too high.

After acquiring FTP Access, I copied the memory_get_usage() onto the live version. This now reports 40M.

So the test version is 27.5M and the live version is 40M with a considerable degree less modules and without rebuilding the theme registry.

What could cause this?

UPDATE

I've gone through the website and disabled all modules that are unused, then deleted them from the FTP. Set up caching for anonymous users, then cleared the cache, turned off rebuild theme registry. Opted to optimise and aggregate scripts and I'm still running at 36M on the live server and 27.5M on the test server. Can anybody help?

We are a graphic design agency and therefore we work pretty much solely on MacOSX. We have an XServe server and up until yesterday was fine. We have an FTP area where we can upload files to our clients and where the printers can download files from.

Everyone in the studio (who is connected up to the server) can access the FTP Area. Our project manager works on a Windows 7 Laptop and accesses the FTP area externally (in a similar way to our clients and printers). We all have an internet connection.

Our FTP area and the server itself suddenly cannot accept connections NOT on the LAN, so our project manager is out, and our clients accessing the FTP are out also. We've tried configuring it to different settings but cant seem to figure it out.

Can anyone offer a possible solution?

Cheers

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