Dan's questions -server

Dan

Asked: 2010-10-05 03:46:07 +0800 CST

In simple terms the difference between a Group and a Role in OTRS Ticket system?

I'm new to this whole OTRS/Help ticket system notion.

Be grateful if anybody could provide a simple example that differentiates between a User in a Group and a User associated with a Role in OTRS. And what makes using one of these more or less beneficial over the other.

In simple terms the difference between a Group and a Role in OTRS Ticket system?

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